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Resolved Question: Currys UK, can I take my product back to ANY currys store? or the exact one I bought it from?
Hi,
I bought a camcorder from a currys in my local town (nightmare to park! costs a fortune), which is soon shutting down. I only bought it from there because the other currys in my town (in an industrial estate with free parking/easy access) didn't have what I wanted in stock.
I bought it last weekend, can I take it back to ANY currys store, or does it have to be taken back to the exact store I bought it from? I have already phoned the customer service phone line, and as usual no one seems to know their own job anymore.
It's got a dead/stuck/hot pixel, and I am NOT happy. I was NOT made aware of this when purchasing it, and it says nothing about it in the manual. Also under the 'The Sale of Goods Act 1979' that products bought should be:
As described - refers to any advert or verbal description made by the trader.
Satisfactory quality - covers minor and cosmetic defects as well as substantial problems. It also means that products must last a reasonable time. But it doesn't give you any rights if a fault was obvious or pointed out to you at point of sale.
I was NOT made aware at time of purchase that camcorders often have a pixel problem, so I see this as false advertising and I want my money back, if camcorders are known to have a pixel or two missing/stuck then why was I not told this at time of purchase. (I put all this extra crap info in because I know there is always some smart bum who will go on about it, even though that wasn't the original question!).
Thank you.
PS, the reviews online for currys are pretty poor, most people saying they refuse to refund/exchange even though it states on the back of the receipt: If the product is faulty within the first 28 days you are entitled to a refund or exchange. If a fault occurs any time after that period, you are entitled to have the product repaired.Hi, thank you both for your replies so far.
bouncer bobtail, you said 'Curry's will repackage it and sell it as new to some other poor sap.' and it's funny you should say that. Because went into the shop to get it for me, I noticed once she got in the car that there was no seal on the box at all, I always thought electrical goods were sealed? So now I am wondering if someone had already had it/tampered with it before me!
I am going back to Currys tomorrow with my mum. My mum tried taking it back to the original store today, and the ignorant bloke refused there was a dead/hot/stuck pixel and refused to refund, he made my mum feel so small she had to leave the shop.
moreResolved Question: Free or very cheap ways to advertise an I.T business?
Can anyone give me some tips on advertising an I.T support company in london? i don't have much money to spend on advertisement as i have a family to look after. i have tried a number of ways, i post leaflets in streets local to me, yellow pages and bt free online and even the very expensive yellow pages and bt directory.
i am running out of ideas and don't have much money does anyone know any other ideas???
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